I want you to love the artwork you choose for your home. If for any reason your purchase isn't right for you, I offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Returns
To be eligible for a return, your artwork must be in the same condition in which you received it and in its original packaging. You'll also need your receipt or proof of purchase.
To request a return, please contact me at: sarahproutart@protonmail.com
Once your return has been approved, you will be responsible for safely packaging and shipping the artwork back to me. Return shipping costs are the responsibility of the buyer.
Damaged or Incorrect Orders
Please inspect your artwork when it arrives and contact me as soon as possible if your order has been damaged in transit or if you have received the wrong item.
Please include photographs of the artwork and packaging so I can evaluate the issue and make it right.
Exceptions
Unfortunately, I cannot accept returns on sale items or gift cards.
Exchanges
If you'd like a different piece, the easiest option is to return your original purchase. Once the return has been accepted, you can place a separate order for the new artwork.
Refunds
Once your return has been received and inspected, I'll let you know when your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.
Original shipping charges and return shipping costs are non-refundable.
For any questions about a return, please contact me at: sarahproutart@protonmail.com